California Privacy Law
This California Privacy Policy supplements our main Privacy Policy and describes how we collect, use, and share the personal information of California residents, as required under the California Privacy Rights Act (CPRA).
Scope of this Policy
This policy applies to personal information collected from California residents, both online and offline, including when you:
Use our internet, phone, or video services
Interact with our website or mobile apps
Respond to surveys, contact support, or participate in interviews
Receive bills, marketing, or service-related messages
Allow us to access your device information or use location-based services
Use services offered by us in partnership with other companies
It also covers our handling of sensitive personal information, which receives special protections under California law.
Information We Collect
We collect the following types of information:
1. Information You Provide Directly
Name, address, phone number, and email
Payment details and purchase history
Social Security number, driver’s license, or financial account information
2. Information Collected Automatically
Browsing and search history, network activity
Device data such as IP address, operating system, and browser type
Call recordings and usage logs
Data collected via cookies and tracking technologies
3. Information from Other Sources
Data from credit bureaus, marketing partners, or analytics providers
4. Inferred Information
Insights about your preferences, general location, or behavior, based on data we collect
How We Use Your Information
We use your personal information for a variety of business purposes, including:
Providing, managing, and improving services
Processing payments and transactions
Personalizing user experience and marketing communications
Detecting fraud and preventing misuse
Analyzing trends and maintaining system security
Meeting legal or regulatory requirements
Who We Share Your Information With
We may share your personal information with:
Service Providers who support technical, billing, or customer services
Marketing and Analytics Partners for advertising and engagement
Business Partners if you access services from other providers through us
Government Agencies or Legal Entities when legally required
Affiliated Companies within the same corporate family
Other Third Parties in the event of a business transfer or with your consent
Categories of Personal Information and Sharing
| Category | Purpose for Sharing | Who We Share With |
|---|---|---|
| Identifiers (e.g., name, IP, SSN) | Service delivery, billing, legal compliance | IT providers, legal consultants, marketing partners |
| Customer Records Info | Account setup, support, and billing | Payment processors, CRM vendors |
| Commercial Information | Service personalization, usage analysis | Marketing agencies, support vendors |
| Internet Activity | Website/app performance, targeted advertising | Analytics and ad-tech firms |
| Location Data | Service availability, legal requirements | Compliance systems, geolocation tools |
| Audio Recordings | Quality control, training, legal verification | Support platform providers |
| Inferred Preferences | Marketing and product development | Advertising teams, personalization engines |
| Sensitive Info (e.g., SSN) | Fraud prevention, identity verification | Security partners, compliance teams |
Your Privacy Rights
California residents have the following rights under the CPRA:
Right to Know – Request details about the personal information collected about you.
Right to Delete – Ask for your personal information to be deleted.
Right to Correct – Request correction of inaccurate personal data.
Right to Data Portability – Request your information in a portable format.
Right to Opt-Out – Opt out of the sale or sharing of your personal data.
Right to Non-Discrimination – You will not be treated differently for exercising your privacy rights.
Exercising Your Rights
You may exercise your rights through methods provided on our website. We may need to verify your identity before fulfilling your request. Requests will be processed in accordance with applicable timelines under California law.
You may also appoint an authorized agent to make requests on your behalf.
Advertising and Sharing Controls
You can limit how your information is shared for advertising by:
Adjusting your browser settings to manage cookies and Do Not Track signals
Using opt-out tools such as the Global Privacy Control (GPC)
Declining permission through our apps or websites where applicable
We do not knowingly sell or share personal information of individuals under 16 years of age.
Protecting Your Information
We use a combination of technical, administrative, and physical security measures to protect your personal and sensitive information. This includes encrypted transmissions, access controls, and regular audits. However, no system is 100% secure.
Policy Updates
We may periodically update this California Privacy Policy. Any material changes will be posted on our website and communicated to you as required.