Privacy Policy for Connecticut and Texas Residents
This policy outlines how personal information is collected, used, and shared in accordance with privacy laws in Connecticut and Texas. It supplements our primary Privacy Policy and applies to information collected both online (e.g., through our website or apps) and offline (e.g., in-store or during service visits).
What Information We Collect
We collect the following types of information:
1. Information You Provide
This includes:
Contact details (name, phone number, address, email)
Payment information and billing history
Information about the services you purchase
2. Information Collected Automatically
When you use our website, app, or services, we may collect:
Browsing and search history
Interaction with ads and our platforms
Device details (model, operating system, identifiers)
Bandwidth usage, speed test results
Customer service call recordings (with notice)
3. Information from Third Parties
We may receive data from:
Credit reporting agencies
Advertising networks and analytics providers
Partners helping us deliver services (e.g., hardware or software vendors)
4. Inferred Information
We may derive insights based on data collected, such as:
General location based on your IP address
Product preferences from browsing behavior
How We Use Your Information
Your personal information may be used for the following purposes:
Service Delivery – Provide, maintain, and improve your services
Billing & Account Management – Process transactions and manage your account
Customer Communication – Send updates, respond to questions, and offer support
Marketing & Personalization – With your consent, send promotional content and personalize advertising
Security & Fraud Prevention – Monitor for suspicious activity and protect our network
Legal Compliance – Fulfill legal or regulatory obligations
Information Sharing
We may share your information with:
Service Providers – Including IT support, payment processors, and customer service vendors
Advertising Partners – To deliver and measure targeted advertising
Legal Authorities – If required by law or regulation
Professional Advisors – Legal, financial, or operational consultants
Affiliated Companies – Within the same corporate group
Business Transfers – In case of a merger or acquisition
With Your Consent – When you’ve given explicit permission
Data Retention
We retain personal information only as long as necessary to:
Deliver services
Comply with laws and regulations
Resolve disputes
Enforce our agreements
Your Privacy Rights in Connecticut and Texas
As a resident, you have the following rights:
Right to Delete – Request deletion of personal data (with legal exceptions)
Right to Correct – Request correction of inaccurate or incomplete data
Right to Access – Request a copy of the personal data we hold
Right to Data Portability – Receive your data in a transferable format
Right to Opt-Out of Profiling – Exclude your data from automated decision-making with legal consequences
Right to Opt-Out of Targeted Advertising – Request that your data not be used for personalized ads
Right to Non-Discrimination – You won’t be treated unfairly for exercising these rights
Right to Appeal – If a privacy request is denied, you may appeal the decision
Exercising Your Rights
You may submit a privacy request online or via email. Identity verification may be required before we can fulfill your request. You will receive a response within the legally required timeframe.
Appeals Process
If your request is denied, you may submit an appeal. If the appeal is also denied, you may file a complaint with the Connecticut or Texas Attorney General.
Authorized Agents
You may appoint an authorized agent to act on your behalf when exercising your privacy rights.