Privacy Policy
This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our residential services, including high-speed internet, home phone, and video services. It also applies to the data we gather when you visit our website or use our mobile applications.
Information We Collect
We collect information from various sources, including:
1. Information You Provide
Details you voluntarily share with us, such as your name, payment information, and responses to surveys or customer support inquiries.
2. Service Usage Data
Information related to your use of our services, such as call logs, internet activity, device identifiers, data consumption, and television viewing patterns.
3. Website and Mobile App Data
Data collected when you access our website or apps, including your device type, operating system, browser, IP address, and browsing activity. We may also use cookies and tracking tools to better understand your interaction with our platforms.
4. Mobile App Permissions
With your consent, our mobile app may access features such as your device’s location, contact list, or media files. These permissions are optional and only used for app functionality.
5. Third-Party Sources
We may receive data from external sources such as credit bureaus, marketing affiliates, and service providers. This can include credit information, demographic details, and preferences.
How We Use Your Information
Your information is used for the following purposes:
Service Delivery and Management: To operate, maintain, and improve the services you use.
Billing and Payment Processing: To invoice accurately and process payments securely.
Customer Insights and Marketing: To understand your preferences and offer personalized services and promotions.
Network and Security Protection: To detect and prevent fraud, enforce service terms, and safeguard our systems.
Sharing Your Information
We may share your information with:
Authorized Service Providers: Third-party vendors who support our service delivery under strict confidentiality agreements.
Partner Providers: In cases where you subscribe to third-party services through us, we may share your information to support provisioning and maintenance.
Legal Compliance and Safety: When required by law or to protect rights, safety, or property.
Business Changes: If ownership or operational control changes due to merger or acquisition, your information may be part of the transfer.
Your Privacy Choices
We offer you several options to manage your privacy:
Limit Use of CPNI (Customer Proprietary Network Information): You may choose to limit how this data is used for marketing.
Online Advertising Preferences: You can manage ad preferences or disable cookies via browser settings.
Email Communications: You may opt out of receiving promotional emails at any time.
Security of Your Information
We implement technical, administrative, and physical safeguards to help protect your data from unauthorized access or misuse. Despite these efforts, no system can guarantee complete security.
Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under this age.
Policy Updates
We may revise this Privacy Policy periodically. Updates will be posted on our website, and any significant changes will be communicated as required by law.