Terms & Conditions
These Terms & Conditions (“Terms”) govern your use of our residential services, including internet, home phone, video, and related products or platforms. By accessing or using any of our services, you agree to be bound by these Terms.
1. Use of Services
Our services are intended for personal, non-commercial use unless otherwise stated. You agree not to misuse the services, violate applicable laws, or interfere with network operations.
2. Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately if you suspect unauthorized use.
3. Service Availability
Service availability may vary by location. We do not guarantee uninterrupted or error-free service and reserve the right to perform maintenance, upgrades, or service modifications at any time.
4. Equipment and Installation
We may provide or lease equipment such as routers or set-top boxes. You are responsible for protecting this equipment and returning it in good condition if your service ends. Installation services may require access to your premises and permission to make necessary configurations.
5. Fees and Billing
Charges for services, equipment, and any applicable taxes or fees will be detailed on your bill. Promotional pricing may be limited to a specific duration and subject to conditions such as Auto Pay and Paperless Billing enrollment. Late payments may incur penalties or service suspension.
6. Changes to Services or Pricing
We reserve the right to update service offerings or pricing with appropriate notice, as required by law. Continued use of the service after such changes constitutes your acceptance of the revised terms.
7. Acceptable Use
You agree not to:
Use the service for any unlawful or abusive purpose.
Violate copyright or other intellectual property rights.
Interfere with, disrupt, or degrade network performance or other users’ access.
Engage in fraudulent or deceptive practices.
8. Termination of Service
Either party may terminate the service at any time. Early termination fees may apply if you cancel before the end of a promotional or contractual period. We reserve the right to suspend or terminate your service for nonpayment, misuse, or violation of these Terms.
9. Third-Party Services
If your service includes access to third-party providers (e.g., streaming platforms or voice services), their terms and privacy policies also apply. We are not responsible for the content, terms, or reliability of third-party services.
10. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages resulting from the use or inability to use the services, even if we have been advised of the possibility of such damages.
11. Dispute Resolution
Any disputes arising from your use of the services will be resolved through binding arbitration or small claims court, unless otherwise prohibited by law. This includes disputes related to billing, service performance, or these Terms.
12. Changes to These Terms
We may update these Terms from time to time. Any significant changes will be communicated through appropriate channels, such as your billing statement, email, or our website. Continued use of the service constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of the state or region in which the service is provided, without regard to its conflict of law principles.